OPERATIONAL DOCUMENTATION & USER GUIDE

queuemo Operations & Architecture Guide

Comprehensive operational manual for setting up TV displays, clerk tablet stations, mobile QR intake, and AI predictive queue flow.

Platform Hierarchy & Roles Architecture

queuemo is architected as an isolated multi-tenant queue orchestration platform with PostgreSQL Row Level Security (RLS) and distinct operating roles.

SuperAdmin

Hostinger VPS node telemetry, resource quota enforcement, tenant onboarding, and global metrics.

Route: /admin/super

Tenant Admin

Branch & service hall setup, desk station assignment, clerk QR generation, and SLA alerts.

Route: /admin/dashboard

Service Clerk

Touchscreen tablet console to call next ticket, measure active customer service duration, and transfer.

Route: /clerk/desk

Public Displays

Public 4K TV displays with voice announcement and live mobile ticket tracker for visitors.